Your invoice reflects the pricing and services approved under your agreement with Lirvion.
Depending on your account, it may include:
Subscription charges
Required service fees, such as live agent chat support and phone support
Professional Services
Case-based Services
Credits
Billing adjustments
Professional Services cover approved work outside standard administration. Examples may include non-standard implementation, rush implementation, custom class design, affordability modeling support, custom reporting, annual compliance operations review, or enhanced renewal support.
Case-based Services apply to specific matters requiring additional work, such as complex enrollment assistance or manual operational exception handling.
If you do not recognize a charge, compare it with your agreement, service order, or written approval and contact Lirvion if clarification is needed.